Fulfillment Services Ltd. | Integrated Supply Chain Solutions

TRANSPORT

We deliver your goods fast anywhere in Europe & the rest of the world. We deliver your goods fast anywhere in Europe & the rest of the world.

Affordable and reliable courier services to any country. We are capable to deliver the parcel the next working day in Slovakia, Czech Republic, Germany, France, Poland, Hungary, Austria, Romania, Bulgaria, Slovenia, Croatia, Italy, the Baltic States and other countries.

We provide shipping of goods through our own fleet or in collaboration with other parcel service providers, to cater for every shipping need you may have. Additionally, we offer the option for СOD - payment on delivery settlements.

Create a seamless return experience for your customers with our reverse logistics solution and grant your business more online shopping purchases, fewe abandoned carts, and a competitive advantage in many different countries. We ensure return services via our couriers and warehouses in all the countries mentioned above.

We provide you with tracked and untracked solutions so you can send and return packages to multiple destinations while maintaining full flexibility and visibility over their journey. Our services of secure and guaranteed deliveries and CODs (payment on delivery) will translate into more sales, less costs and more satisfied customers.

LOGISTICS OPERATIONS

Integrated supply chain solutions for your business

We store your goods in our warehouses, either directly from you or your supplier. We check each item, register it and store it.

Storage of physical goods

Upload the order information and via xml export, API, uploading to web application or email.

Order forwarding

We pack the product and prepare it for shipping.

Packing

We issue a monthly or bi-monthly invoice that includes a detailed report of our rendered services for the specific period.

Invoicing & outputs

Receiving order from customer

When you receive the order from the customer, you forward that information to our system together with the accompanying documents (invoice, bill of delivery etc.).

Picking

We process the order and find the ordered product in our warehouse.

Delivery of product to customer

We select the type of transport, inform the customer, and deliver the goods via courier, postal service or personal pick up.

COD & Returns

COD & Returns We handle the payment on delivery payments for the goods, or the refunds in case of returns.

We store your goods in our warehouses, either directly from you or your supplier. We check each item, register it and store it.

Storage of physical goods

When you receive the order from the customer, you forward that information to our system together with the accompanying documents (invoice, bill of delivery etc.).

Receiving order from customer

Upload the order information and via xml export, API, uploading to web application or email.

Order forwarding

We process the order and find the ordered product in our warehouse.

Picking

We pack the product and prepare it for shipping.

Packing

We select the type of transport, inform the customer, and deliver the goods via courier, postal service or personal pick up.

Delivery of product to customer

We issue a monthly or bi-monthly invoice that includes a detailed report of our rendered services for the specific period.

Invoicing & outputs

COD & Returns We handle the payment on delivery payments for the goods, or the refunds in case of returns.

COD & Returns

You pay only for amount of goods that is realized in a given month

We store various types of goods in different sizes in our warehouse: from nutritional products, cosmetics, exercise supplies to electronics. Any type of consumer goods you want to sell on your e-shop, we can store it.

Our warehouse is located in Central Europe and we provide storage facilities for continuous storage of goods intended for shipment as well as handling space for packaging and shipping purposes.

We can deliver goods within EU in a short time (2 days max.) with our direct linehauls.

WAREHOUSING

How does it work?

Warehousing: based on the barcodes we assign a pallet or a box for the goods, which has its separate barcode that helps us determine its position within the warehouse. We thus eliminate any risk of errors and you have a complete overview of your stock.

Inventory & checks: you will have complete access to monitor the status of your stocks. We conduct regular checks & inventories to make sure no damage has occurred and the numbers from the storage are the same with our system.

Receipt: you create receipt for your goods into our system prior to sending it, we receive the product, inspect it for damages, and inform you if a problem occurs.

Storage: we then double check all the items received with the ones on the receipt, we upload them into our system using a barcode and then we store them accordingly.

We only charge you for actual stored inventory, we don’t have a minimum inventory number or base fee. With each invoice you will receive a detailed report that can be easily verified with the information in our system

Fulfillment

We pick, pack, assemble & dispatch of goods and documents.

We usually ship the goods on the same day we receive the orders, considering the time of their upload and the departure of our daily transport lines.

As soon as we receive the order information from the customer, we begin the process of picking, sorting, packing, and sending the package. This service also includes the provision and insertion of relevant documents (invoices, delivery notes, etc.), as well as possible completion and co-packing (assembling individual products into one unit).

We take care of the entire packaging process directly at our site and we also organise the transport, including route planning. We make sure that this process is error-free and the package reaches the customer as soon as possible.

We help you optimize your delivery process from order to client receiving the order with our information system that allows us to verify, in a few steps, whether the order contains all the right products and whether nothing is missing in the package. Thanks to this, we achieve a minimum error rate of orders.

Our packaging solutions ensure that your goods will arrive damage-free and are presented exactly as you expect it to your end customer.

We take care of all of these, so you don’t have to worry:

We work with our clients to understand their needs and provide them with the best storage, packing and shipping option. Reach out to us for more information.

Picking, sorting and completion the goods for the order

Packing (manual or automatic)

Processing & inserting accompanying documents for the order

Provision of package materials

Optimization of shipping

Returns and claims management

Preparation of goods for sale

Creating shipping labels

Receiving and processing client order information

Assembly and co-packing

Reverse Logistics

We manage your returns and claims in a timely manner

Basic returns processing: abandoned carts, and a competitive advantage in many different countries. We ensure return services via our couriers and warehouses in all the countries mentioned above.

Receipt of the goods at our warehouse

Scanning of barcodes into our software

Entering customer data into our software

Storing until dispatch

It is inevitable that some orders will be returned. Either because delivery could not be completed, or because the customers had an issue with the goods delivered. This process is called return logistics and is an unavoidable part of the eCommerce business. We can manage this process, based on your personalized needs.

At each moment of sale, your online brand makes a customer promise on the quality of your product and its safe delivery. If you fail to deliver efficiently and on time, customers will be lost and your reputation tarnished. It is, therefore critical that you get your eCommerce fulfilment spot-on.

Issue a refund

+35797606711

Our staff will receive the parcels, process them depending on your requirements and after a specific period (or on request) send back to the e-shop where it was purchased. During the pick-up and dispatch, items are re-packed into a larger box (or packing material) and sent to the destination address provided by the e-shop.

We manage your returns and claims in a timely manner

All items included in Basic returns

Unpacking and damage assessment

Advanced documentation of damage: items description with accompanying photos

Scanning of attached documentation

For larger volumes we can offer customization of the above steps, as well as reverse logistics post processing services (e.g., resale, repair or unusable).

You have full overview over your parcel data that is available via our web browser app or via API uploaded to your e-Commerce software. This will enable you to refund customers even before the items arrive at the destination point.

Value Added Services

We provide an array of value added services , e.g. COD - payment on delivery service in local currencies, personalize labelling & packaging, and business consultancy.

Today’s e‑commerce customers demand fast, cheap, reliable deliveries. As more than 30% of Central and Eastern European customers prefer to pay cash on delivery, we have an efficient and secure COD service. In the Czech Republic and Slovakia 72 % of clients prefer COD, in Romania 69 %, in Slovenia 53 % and in Hungary 54 %. Without this option, you’re missing out on a big chunk of clients and potential profits.

With our COD solution, you can the complete processing of cash on delivery in all EU countries – we offer processing in local currencies - CZK in the Czech Republic, RON in Romania, BGN in Bulgaria, HRK in Croatia, HUF in Hungary, PLN in Poland and of course in EUR in the remaining countries.

Increase your purchase rate with our Payment on Delivery processing service

Our trusted courier partners accept and we process the collected COD amounts, and you can receive them in your EUR bank account.

Customers pay once the parcel is received, instead of making the payment at the time the order is placed. The payment is done through the delivery courier when taking over the package - from hand to hand. Some delivery companies also offer the option of mobile payment terminal, which means the customer can use the card to pay.

This money is then processed, comes to our consolidation bank accounts and within the information system and pairing you get it to your bank account exactly 1: 1.

SERVICES